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Privacy Policy

Autism Complementary Treatments and Services (ACCTS)
Last updated: 14 August 2026

Autism Complementary Treatments and Services ("ACCTS", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, subscribe to our mailing list, purchase a product or service, join one of our programmes or communities, or work with us as a client.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

1. Who We Are

Autism Complementary Treatments and Services (ACCTS) provides naturopathic nutritional therapy, brain-health support, educational programmes, online resources and related services for children, families and individuals.

For the purposes of UK data protection law, ACCTS is the data controller of personal information covered by this Privacy Policy unless otherwise stated.

Business/Trading Name: Autism Complementary Treatments and Services (ACCTS)
Location: Berkshire, England, United Kingdom
Website: www.acctmind.com
Email: [email protected]

2. Information We May Collect

The personal information we collect depends on how you interact with ACCTS and the services you use.

Identity and Contact Information

We may collect:

  • your name;

  • email address;

  • telephone number;

  • postal address where necessary;

  • country or general location;

  • your child's name and age where relevant to the service requested; and

  • other information you voluntarily provide to us.

Client and Health Information

If you become a client, enquire about our clinical services or voluntarily provide health information to us, we may collect information relating to health and wellbeing.

This may include:

  • health and medical history;

  • current and previous health concerns;

  • symptoms;

  • dietary and nutritional information;

  • lifestyle information;

  • supplement and medication information;

  • allergies and intolerances;

  • laboratory and test results;

  • family history where relevant;

  • pregnancy and birth history where relevant;

  • developmental history;

  • information relating to speech, communication, behaviour, sleep, digestion or development;

  • information concerning your child's health and wellbeing;

  • consultation notes;

  • food diaries;

  • questionnaires and assessment forms;

  • information supplied during consultations or through our client portal; and

  • other information voluntarily provided in connection with our services.

Health information is considered special category personal data under UK data protection law and is therefore subject to additional protections.

We only collect health information where it is relevant and appropriate for the services being provided or requested and where we have an appropriate lawful basis and special-category condition for processing it.

Payment and Transaction Information

When you purchase a consultation, programme, membership, course, digital product or other service, we may collect information relating to your transaction.

Payments may be processed by third-party payment providers. ACCTS does not normally receive or store your complete debit or credit card information.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically.

This can include:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages visited;

  • referring website;

  • approximate geographical location;

  • website interactions; and

  • cookie and analytics information.

Marketing Information

We may also collect information about:

  • your email marketing preferences;

  • newsletters you subscribe to;

  • resources you request;

  • programmes, challenges, webinars or events you register for;

  • forms you complete; and

  • your interactions with our marketing communications.

3. Information About Children

Many ACCTS services are designed to support parents and families and may involve information concerning children.

Where a parent or legal guardian provides information about a child in connection with our services, we may process that child's personal information, including health, nutritional, developmental and behavioural information.

We recognise that children's personal information requires particular protection.

We aim to collect only information reasonably necessary to provide the service requested and take appropriate steps to protect its confidentiality and security.

Parents and guardians should not submit sensitive health information about their child through public social-media comments or other public channels.

Where detailed health information is required, clients should use the secure client-management, consultation or communication systems designated by ACCTS.

4. How We Use Your Information

We may use personal information to:

  • respond to enquiries;

  • arrange consultations and appointments;

  • provide naturopathic nutritional therapy and related services;

  • assess information provided as part of a consultation;

  • review questionnaires, health histories, food diaries and laboratory information;

  • develop personalised nutritional and lifestyle recommendations;

  • communicate with clients regarding their programmes;

  • provide follow-up support;

  • administer memberships, programmes, workshops, challenges and communities;

  • deliver courses, digital products and educational materials;

  • process purchases and payments;

  • manage appointments;

  • maintain appropriate client and professional records;

  • provide customer support;

  • send resources you have requested;

  • send newsletters and marketing communications where permitted;

  • improve our website, programmes and services;

  • analyse the performance of our website and marketing activities;

  • maintain the security and integrity of our systems;

  • comply with professional, regulatory, insurance, accounting and legal obligations; and

  • establish, exercise or defend legal claims where necessary.

We do not sell personal information or health information to advertisers or data brokers.

We do not use identifiable health information for unrelated advertising purposes.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful reason for processing personal information.

Depending on the circumstances and purpose of processing, we may rely upon:

Contract

Where processing is necessary to provide a service you have purchased or requested, or to take steps at your request before entering into a contract.

For example, this may include managing a consultation, programme, membership or purchase.

Consent

Where you have given us permission to use your information for a particular purpose.

This may apply, for example, to certain marketing communications or the publication of identifiable testimonials, photographs or videos.

Where we rely on consent, you may withdraw that consent at any time.

Legitimate Interests

Where processing is reasonably necessary for the operation, administration, protection or development of ACCTS and those interests are not overridden by your rights and interests.

Legal Obligation

Where we are required to process or retain information in order to comply with applicable law.

Vital Interests

In exceptional circumstances, we may process information where this is necessary to protect someone's life.

Special Category Health Information

Health information receives additional protection under UK data protection law.

Where ACCTS processes special-category health information, we will ensure that both an appropriate lawful basis and an appropriate condition for processing special-category information apply.

6. Email Marketing

If you subscribe to our mailing list, request a resource, register for an event, programme or challenge, or otherwise agree to receive marketing communications, we may send you information about:

  • educational resources;

  • ACCTS programmes and services;

  • upcoming events;

  • workshops and masterclasses;

  • courses;

  • community activities; and

  • other relevant ACCTS content.

Where consent is required, we will obtain it before sending electronic marketing communications.

You can unsubscribe at any time by clicking the unsubscribe link contained in our marketing emails.

You can also contact us at [email protected].

Unsubscribing from marketing communications will not prevent us from sending essential administrative or service-related communications concerning something you have purchased or a service you are currently receiving.

7. How We Share Your Information

We do not sell your personal information.

We may share information with carefully selected service providers where this is reasonably necessary to operate our business or provide our services.

These may include providers of:

  • website hosting;

  • client and practice-management systems;

  • email and marketing platforms;

  • online course and membership platforms;

  • payment processing;

  • appointment scheduling;

  • video conferencing;

  • cloud storage;

  • IT and cybersecurity services;

  • analytics;

  • accounting and bookkeeping;

  • professional insurance;

  • legal and professional advice; and

  • laboratory or testing services where these are requested as part of your care.

Where service providers process personal information on our behalf, we take reasonable steps to ensure appropriate data-protection arrangements are in place.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

8. Practice Better and Client Communications

ACCTS may use Practice Better or other secure practice-management technology to manage client information, questionnaires, appointments, programmes, communications and clinical records.

Information submitted through these systems may include sensitive health information.

Clients should use the designated client portal or other secure communication methods provided by ACCTS when submitting detailed health, medical, laboratory or other sensitive information.

Please avoid sending confidential clinical information through public social-media comments.

9. Website, Courses and Online Platforms

ACCTS may use third-party technology to host its website, landing pages, courses, programmes, forms, email communications and digital resources.

When you register for or purchase an online service, relevant information may be processed by these technology providers in order to provide the requested service.

These providers may operate under their own privacy policies as well as contractual data-protection arrangements with ACCTS.

10. International Data Transfers

Some technology and service providers used by ACCTS may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps required under UK data-protection law to ensure that it receives an appropriate level of protection.

Depending on the destination and service provider, this may include relying upon UK adequacy regulations or appropriate contractual safeguards.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable:

  • professional requirements;

  • legal obligations;

  • regulatory requirements;

  • insurance requirements;

  • accounting and taxation requirements; and

  • requirements relating to potential legal claims.

Different categories of information may therefore have different retention periods.

Clinical records may need to be retained for longer periods than ordinary website, enquiry or marketing information, particularly where those records concern children.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

12. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information from:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • inappropriate disclosure; and

  • destruction.

Access to sensitive client information is limited to people who reasonably require access for legitimate professional or administrative purposes.

Where third-party systems are used, we select services appropriate to the nature of the information being processed.

However, no internet-based service can guarantee complete security.

For this reason, clients should use the secure communication methods provided by ACCTS when transmitting sensitive health information.

13. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can enable websites to function, remember preferences, understand website usage and, where applicable, support advertising and marketing.

Some cookies are strictly necessary for the operation of the website.

Other cookies may include:

  • analytics cookies;

  • functionality cookies; and

  • advertising or marketing cookies.

Where required by law, non-essential cookies will not be placed on your device until you have provided the appropriate consent.

You can manage your cookie preferences using the cookie controls provided on our website and, where applicable, through your browser settings.

14. Analytics and Advertising

ACCTS may use analytics technology to understand how visitors interact with our website and content.

We may also use advertising and social-media technologies to:

  • understand the effectiveness of our advertising;

  • measure website conversions;

  • understand how people discover ACCTS; and

  • provide relevant advertising or content.

Where these technologies use non-essential cookies or similar tracking technologies, they will be subject to applicable consent requirements.

15. Social Media

ACCTS may maintain accounts on social-media platforms including platforms used for education, community engagement and marketing.

If you interact with ACCTS through a social-media platform, that platform may separately collect and process information about you according to its own privacy practices.

Please do not post confidential health information, medical records, laboratory results or other sensitive personal information in public comments.

If you wish to discuss private health information, please use the secure method of communication directed by ACCTS.

16. Testimonials, Photographs, Videos and Client Stories

ACCTS may share testimonials, photographs, videos, interviews, case studies or client experiences for educational or promotional purposes.

We will not knowingly publish identifiable client material without an appropriate lawful basis.

Where we rely upon consent, we will explain how the material is intended to be used.

Where material concerns a child, additional care will be taken regarding privacy, identification and appropriate parental or guardian permission.

Where appropriate, clinical case information used for educational purposes may be anonymised or de-identified.

Giving or refusing consent for the use of a testimonial, photograph, video or client story will not affect the clinical or professional services you receive from ACCTS.

Where processing is based on consent, you may withdraw that consent in relation to future use, subject to applicable legal limitations and material that may already have been lawfully published or distributed.

17. Your Data Protection Rights

Depending upon the circumstances, UK data-protection law gives you a number of rights concerning your personal information.

These may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of personal information in certain circumstances;

  • request restriction of processing in certain circumstances;

  • object to certain processing;

  • request transfer of your information where applicable;

  • withdraw consent where processing is based upon consent; and

  • raise concerns about how your personal information is processed.

These rights are not absolute and may be subject to legal or regulatory exceptions.

To exercise your rights, please contact:

[email protected]

We may need to verify your identity before responding to a request.

18. Complaints

If you have concerns about how ACCTS handles your personal information, please contact us in the first instance so that we have an opportunity to investigate and respond.

Email: [email protected]

You also have the right to raise a complaint with the UK's data-protection regulator, the Information Commissioner's Office (ICO).

Information about your data-protection rights and making a complaint can be obtained directly from the Information Commissioner's Office.

19. Third-Party Websites

Our website may contain links to websites, booking systems, laboratories, payment providers, social-media platforms or other services operated by third parties.

ACCTS is not responsible for the privacy practices of independent third-party websites.

We encourage you to review the relevant privacy information before providing personal information to an external service.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • our services;

  • the technology we use;

  • our business practices; or

  • applicable legal and regulatory requirements.

The latest version will be published on our website and the Last updated date at the top of this policy will be amended.

Where a significant change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals where appropriate.

21. Contact Us

If you have any questions about this Privacy Policy, how ACCTS uses your personal information or your data-protection rights, please contact us:

Autism Complementary Treatments and Services (ACCTS)
Berkshire, England, United Kingdom

Email: [email protected]
Website: www.acctmind.com

Last updated: 14 August 2026